Restoring Hope After the Flames: How One HVAC Company Helped a Family Return Home

Altadena, CA – In the wake of the devastating wildfires that swept through parts of Los Angeles County, many homes were left in limbo—not destroyed, but not safe either. One such home, located on North Olive Avenue, bore the mark of what’s become an all-too-common reality: a “RESTRICTED USE” notice taped to the front gate by Los Angeles County Public Works. The message was clear—due to structural damage and air quality concerns, the home was uninhabitable until further notice.

For homeowner Becky [last name withheld], the sign was more than just a warning; it was a painful reminder that her family could not safely return. While the EPA had completed hazardous material removal, including toxic ash and debris, the attic remained a major concern. The insulation was saturated with soot, compromising not only air quality but also the home’s thermal efficiency and city inspection compliance.

That’s when Landon Charles, owner of local HVAC company Hex HVAC, stepped in.

“We knew people were being held back by air quality issues and attic damage that wasn’t visible from the outside,” said Charles. “Our job wasn’t just about HVAC—it was about helping families like Becky’s return home safely.”

📝A Swift and Strategic Restoration

Within 48 hours of the call, Hex HVAC dispatched a team to assess the attic conditions. The findings were troubling: the insulation was contaminated with residual ash and soot, and parts of the ceiling structure were compromised from heat exposure. Without remediation, the home would continue to fail inspection and remain off-limits to the family.

Hex HVAC provided a full attic restoration service, which included:

• Removal of fire-damaged and contaminated insulation

• Deep cleaning and deodorization of attic surfaces

• Installation of modern, energy-efficient insulation

• Sealing the attic to prevent future contaminants or energy loss

Their work went beyond technical repairs. It addressed the underlying environmental concerns that city inspectors flag after wildfire exposure.

“It’s not just about cooling and heating anymore,” Charles explained. “It’s about indoor air safety, energy savings, and meeting post-disaster standards for habitability.”

From 'Restricted Use' to 'Welcome Home'

"We couldn’t have done it without Hex HVAC. They didn’t just clean the attic. They gave us our home back."

- Becky, a grateful Altadena Resident

📈A Growing Need Across Fire-Affected Communities

As wildfires become more frequent in Southern California, homeowners are facing a new kind of damage—one that lingers long after the flames die down. Even when structures are standing, the unseen risks of airborne particulates and insulation damage can prevent families from returning.

Hex HVAC is now offering free inspections for residents in affected zones across Altadena, Pasadena, and northeast Los Angeles. Their goal is not just to restore homes—but to help families reclaim normalcy.

📖About Hex HVAC

Based in Altadena, Hex HVAC is a locally owned and operated heating, ventilation, and air conditioning company known for its customer-first approach and fast, responsive service. In the wake of the LA wildfires, they’ve launched a focused initiative to help homeowners address attic contamination and ensure homes meet city safety standards.

For more information about HEX HVAC and their services, or for fire relief assistance:

Visit HEX HVAC Website